Patti McNairMay 20, 20213 minWhat Will the Future of Retail Look Like? "The Jetsons", Hanna Barbera Productions Remembering back to a visit to Chicago over a Thanksgiving weekend, I recall the throngs of...
Patti McNairMar 15, 20212 minWinning Hearts & MindsThe Quest for Customers Emotional connection is such a big part of the decision making process. How we feel about a brand, whether it is...
Patti McNairDec 4, 20185 minA Block of Ice Cream or a Pint of Perfection?Communicating brand in the workplace When we get misty-eyed about the past, and nostalgic about simpler times, there’s a lot of truth to...
Patti McNairOct 10, 20183 minWhat Could "Putting the Customer First" Mean to You?The good we create when we solve others' problems I listened to a great podcast a while back. It was an episode of Part Time Genius,...